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Buyers Guide

You may wish to create a buyers guide for organisations and/or users which can contain key information about the use of the contract including:

  • details of the goods and services available through the contract
  • prices
  • supplier contact details
  • ordering information
  • returns/complaints/escalation process
  • contract and supplier management process

This buyers guide should also demonstrate how the contract delivers best value and provides information relating to the benefits of the contract e.g. savings, KPIs, improvements in quality and service etc.

Examples of Buyers Guides can be found within the information on the HE Contracts web portal. Please note: you will need to register to use this. Every Buyers Guide must be proportionate to the size and complexity of the procurement, therefore your information pack may well be much smaller in size.

 

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