The HEPA Team is based in Loughborough.
Emma Keenan - Procurement Specialist
Emma is the team's procurement specialist, and supports the work of HEPA - the university procurement professionals' network. Emma joined the team from the University of Cambridge, and has over 15 years’ experience of working as a procurement professional both in the public and private sector. For any procurement or HEPA-related questions, get in touch.
Rachel McLone - Learning and Development Manager
Rachel is our Learning and Development evangelist. She has a wealth of experience in communications, marketing and joined us from a well known supermarket chain where she led the learning and development for their clothing business. Rachel is always keen to talk to members about their L&D needs, so if you have any questions or ideas, please get in touch.
Matt Sisson – Head of Membership
Matt has worked at BUFDG since 2007. He has a degree in Politics from Loughborough University. He works on the website, the weekly digest, member engagement, counter-fraud, and sector surveys, among other things. If you'd like to get in touch with him then drop him an email.
HEPA is part of BUFDG which is a special interest organisation of Professional HE Services Ltd. PHES is an umbrella company for membership organisations in higher education including AUDE, HESPA and UHR. Being part of PHES means that we can call on the skills and expertise of the following members of the central services team:
Dominic Fryer - Managing Director
Dominic's job covers a multitude of tasks, working for AUDE, HESPA, UHR as well as BUFDG/HEPA. A Modern Languages graduate of the University of Southampton, Dominic keeps us all on the straight and narrow and makes sure that HEPA and BUFDG are giving the best value to our members. He also looks after our digital work. Click here to send him an email.
Gill Birch – Events Manager
Gill has worked in the admin side of the HE sector for over 20 years, firstly at the University of Wolverhampton and then as PA to the Director of Finance at the University of Wales, Lampeter (now part of UWTSD). She has been working for BUFDG since 2001 helping to arrange training and events across the sector. On leaving school Gill trained and qualified as a Registered General Nurse. She also holds a Certificate in Accounting from The Open University. If you need any information about schedules or venues, or have any suggestions for suitable training, then please let her know.
Karen Newcombe - Financial Operations Manager
Karen joined the PHES team towards the end of 2017 and is doing a great job of keeping our finances in order. Karen worked in the finance team at Loughborough University for 13 years, so has a great understanding of how the sector works. She manages the finances for HEPA alongside the other associations in PHES and as well as processing the day to day transactions, she also works with the respective treasurers to plan for the future. If you need to contact Karen, please drop her an email.
Jemma Ladkin - Membership Officer
Jemma joined Professional HE Services (PHES) as Membership Officer in February 2018. She had previously worked for ten years as Events Organiser for Loughborough University. In this role she planned and organised events of various kinds, from industry exhibitions and academic conferences to business seminars. Her role as Membership Officer for PHES includes events support, database management, approving new members, web content updates, advertising sector jobs and a host of other things, all for each of the PHES Special Interest Organisations (SIOs): AUDE, BUFDG, HESPA, HEPA and UHR. Contact Jemma by email.
Ruth Turner - Membership Officer
Ruth joined Professional HE Services (PHES) as Membership Officer in November 2018. She previously worked for four years as Finance Assistant at Imago Venues, part of Loughborough University. She has also worked in customer service and finance roles. Her role as Membership Officer for PHES includes events support, database management, approving new members, web content updates, advertising sector jobs and a host of other things, all for each of the PHES Special Interest Organisations (SIOs): AUDE, BUFDG, HESPA, HEPA and UHR. Contact Ruth by email.